We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.
close

Terms and conditions of use

Welcome to climbingshop General Terms & Conditions.

This page explains the terms and conditions for purchases from climbingshop. By using this shop, placing any order(s) and or using any service that we provide, you agree to be legally bound by these terms and conditions.

Price:

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery (if any).

Payment:

Payment:
Accept payment by payment to your climbingshop account or Pay-pal - service.

Delivery:
All orders will be accomplish within max 2 weeks from the day that order has been confirmed.
Occasionally, for reasons independent from us, we may not be able to deliver the product within the specified deadline. If that is the case we will inform you about the situation as soon as possible.
Once a delivery date has been booked you must be able to take delivery on that day.
If there is no one to accept the goods when we attempt delivery, your order will be returned to our warehouse and a failed delivery fee will be payable before we can re-arrange delivery. If you decide to cancel the order instead of have your order re-delivered then the delivery fee will be deducted from your refund.
Failed delivery fee is the same amount we have quoted you when placing the order.

Delivery charge:

Delivery fee is 10 euros throughout Ireland.
if you order more than 200 euro - delivery is free.

Return Policy:

We offer a 14 day money back guarantee.
If for any reason you are not completely satisfied, please notify us within 48 hours of receiving your item and before leaving a negative feedback.All items must be thoroughly checked within 12 hours of delivery. Any damage caused in transit must be reported to us straight away. We have less than 24 hours to inform the courier and make a claim. If you are not able to do this please do not purchase.You can return any item purchased from us within 7 days in original condition including packaging. Once we have inspected the item a full refund will be issued (excluding P&P costs) - returned postage must be paid for by the buyer.
In the unlikely event of damaged, faulty or incorrect goods we will rectify the error by sending replacement goods or parts.